Hi I have been trying for some time to upgrade to 360, the first time involved 2 engineers visits have img both boxes changed and being left two remotes. Stream from Virgin Media is now included with all broadband packages above 350Mbps and with no activation fee, saving customers £35Virgin Media Stream customers can make savings of up to £375 per year in comparison to similar services with Sky StreamVirgin Media is offering savings on subscription services including BT Sport,. Got my bill but see that I have been charged the £35 fee. 2 weeks ago, a gentleman from virgin phoned me, said that virgin wants to thank its customers by send them a free. a broadband speed boost to the next available level (up to a max of 1Gbps) in your household with up to three WiFi Pods if needed. . 4; 0; 0; SamHolding. No Netflix activation email. D01 C9W8i switched from EE to Virgin this completed 4th Jan. I’ve had IT tickets raised and closed with. Over 4 months into a new contract and still no netflix activation code what a joke. So whe. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. Please enter the email address you use to sign in to your My Virgin Media account. Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. That means: double the mobile data on every eligible O2 Pay Monthly plan in your household. 2. Although mobile broadband devices cannot make phone calls, they usually provide a stronger and better quality Internet connection than a smartphone. Enter the email address or the mobile number you gave us when you joined Virgin Media. Browse Virgin Media Virgin Media Community. Yeah - in the latest of my WhatsApp chats, VM told me to log in to the app via the set top box, register an account and then select to option to pay via VM. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Just to recap, the Pending: Adding Soon dissappeared a day before I called the call centre. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3. Both can be found in the email that was. * Call costs may. By Virgin TV Edit. To. So, go ahead and activate your new Virgin Mobile phone today and embark on a seamless mobile experience! FAQs. Remember: Gadget Rescue is here. Choose the best spot for your wifi hub. Price & Alternatives. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. The Wi-Free service is subject to our Acceptable Usage Policy. Up to 3 WiFi Pods if needed. Rob - 5236730All services included in your Virgin Media bundle will be grouped by product type and listed here. ac. Feel free to pause at other times, too! First, we need to get you activated. on 01-12-2022 14:46. x1 Digital TV remote. You’ll then be able to use your same old phone to make. Use your voice. This includes customers joining Virgin Media for the first time, existing customers adding a new broadband or fixed line service or an existing customer moving to new. The. All Virgin Media customers armed with a Virgin TV 360 box or with Stream from Virgin Media can get Paramount+ direct on your telly once you’ve got a subscription to the service. 10-11-2018 4:23:02 PM. . Help and Support from Virgin Media. iPhone 13 / ios 15. This includes customers joining Virgin Media for the first time, existing customers adding a new broadband or fixed line service or an existing customer moving to new. There is also an area in Account details to 'Recover Netflix account', if one was step up previously on the account. 3) reset hub to Factory Setting. We're excited to announce our new entertainment service - Stream. Visit us in store. on 03-05-2023 11:12. How to check Virgin Media status? You can check the status of your Virgin Media account here. If you log into your account you should see a 'Netflix' tile, with an 'Activation button' (screenshot below for reference. Broadband upload speed = 52mb / Unlimited (104mb) Landline = included. Virgin Media TV360 Mini Box Activation fee €25. 1. Options. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. Follow the steps below to activate your Netflix account and start watching right away. When you do receive the activation mail, click the link within that and it'll take you to activation. Try social media. average download speed. . Turn on and start the hub. Options. Number of inclusive HD channels depends on package. Virgin has said the device will be available as soon as tomorrow (April 27) for a one-time activation fee of £35. First, check what size SIM you need. This fee was not mentioned in the conversation I had with the Virgin employee and, as such, I did not agree to it. Our £2. WiFi services available in station only. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I'm a Virgin Media customer. A few days after the start of my new contract I got the email from virgin media to transfer my netflix subscription. . <link rel="stylesheet" href="/support/help/service-status/styles. Gone is the £20 activation fee the company used to charge. I'm afriad you've been misinformed by CS - you are correct, the Stream activation fee is indeed £35. £5. No matter which Virgin Media broadband package you choose, you'll have to pay a one-off £35 activation fee. Get Stream for just a £35 activation fee with one of our broadband packages with no additional monthly cost unless you choose to add a premium subscription. Broadband speed boost. 1. Find out how to set up multiroom. While we don't know anything about the pricing for Sky's Stream puck just yet, the Virgin Media Stream is likely to be cheaper because to get it up and running you only need to pay a one-off £35. One of the VM forum team will reply to your topic within a few days and assist. on 22-06-2022 18:46. also counts but not 20th if it was all installed and working before 11:59pm on that day. I need help with: An internet problem Find and fix problems with your WiFi or Modem. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. Virgin Money Australia. 1. Switched to Virgin a month ago and ported my number at the time. Help is available 24/7 online and over the phone. SAR 4542. This Netflix issue has been going on for so long now, that it is absolutely inconceivable that VM's senior management aren't fully aware of it - although if they aren't aware of it, then it indicates that they really aren't competent to run a whelk stall, let alone a multi-billion pound company. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 2. Freedom bundle activation fee €50. There doesn’t seem to be any other way to activate - I never received an activation email and I have no page on the My Virgin Media account to activate. I have now tried to activate it and every time I go to click the link it says “oops something went wrong” this has been going on for a. It asks me to press on the - 5185871You will have to ignore anything customer services tell you and wait for an email from Virgin Media Streaming Services to activate Netflix, 1 Kudo Reply. VM BB TV Landline. tried reinstalling hub3 but unsuccessful. Bill Credit. You will be asked to confirm the mobile telephone number associated with your account by providing a verification code sent to your mobile device. The device it uses could easily be mistaken for an Apple TV box, or compared to the likes of the Amazon Fire Stick. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. The UK’s most popular channels, Catch Up services and built-in apps, in one place. I recently just ordered a new broadband package and was wondering if it is possible to change the activation date on it to be way sooner? I have been extremely unhappy with the current services which have been provided by my current ISP which is due to end on the 23/11/2022. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Keeping a balance in your Prepaid account makes sure that you: Always have the lowest by-the-minute calling rate. on myvirginmedia, under entertainment services it looks like netflix is activated, as seen on screenshots, under "manage netflix" i only have the option to upgrade, so i am pretty sure the netflix activation tocken has been attributed to my father's netflix account, however when we log into his netflix account. With a brand new interface and a voice control remote, navigating your way around TV 360 couldn’t be easier. I have followed the various helpful advice. 25; 0; 14; Superwoman2. Turn on your mobile phone. Wi-Free will give you speeds of 10Mb Download and 2 Mb upload to 3 members of a Virgin Media household can connect to Wi-Free at a time. Joining in. Virgin TV subscription and compatible Virgin TV box. Viewing the linked packages page does not state or clarify if the. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is. Point the 360 remote towards the box; Press and hold the TV and 0 button for 10 seconds - this should force pairing; Did that not work? Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. I have set up my QuickStart HUB5 and it’s just constantly flashes red. Credits are commonly used for things like adjustments or bill corrections. Installation activation charge. Options. on 21-11-2022 10:23. How to register to use the TV Go app or website. Choose the best spot for your wifi hub. Options. Select Netflix in the Apps screen. I have Netflix Standard as a part of my ultimate package with Virgin Media. Track your parcel at YODEL Activating your Virgin Mobile SIM card is easy. Via the app section. We started in March and will complete by end of December 2023. Have the activate Netflix banner on the my Virgin Media account page but all it does - 4986682The media could not be loaded, either because the server or network failed or because the format is not supported. Virgin Media Set-up Fee: There’s an activation fee of £35. UK and ROI residents 18+ only. Djkaijones91. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. The following terms and conditions govern the Netflix service offered as part of certain eligible Virgin Media bundles and only form part of your Virgin Media customer contract once an order for your eligible bundle has been accepted by Virgin Media. You'll see this icon when we think it'd be helpful for you to pause the video. Hi there. Virgin Media services are only available in eligible Virgin Media network areas. Having spoken to Virgin media several times with the promise of sorting out Netflix. With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Insert SIM into device. Discovery. Click Activate Disney+ and then follow the on-screen instructions. Thanks for coming back to us. STARZPLAY rebranded to LIONSGATE+ on 29 September. Credit applied to monthly bill. Just press and hold the voice button and say “Netflix” to open the app. Virgin Media Stream is free for all Virgin Media broadband customers, however there's a one-off activation fee of £35. Customise your package ». Billing and payments. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. STARZPLAY rebranded to LIONSGATE+ on 29 September. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. It shows a lot of promise and is an excellent first step for those who want to gradually switch from traditional pay-TV to cheaper, no-contracts streaming-based TV. A. Our opening times to speak to our team are 7am-11pm Monday to Friday8am-8pm Saturday to Sunday. Activating your Virgin Mobile SIM card is easy. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. When I try and activate through the 360 box it does not work. Turn off your mobile phone. Find out here. Stream Credit is an awesome new perk when customers pay for their entertainment subscriptions through their Virgin Media bill. I'm a Very Insightful Person, I'm here to share knowledge. Sign into your Virgin Media account; From there, you’ll be able to see the status – if it’s pending, if it’s disconnected, or if it’s active. Requires activation. Or call us. I have no activation button on my virgin media app (under manage entertainment services/Netflix section). You should notice that your Voicemail is activated. 50. If you do want to add. Press Home on the remote. If you have not received your gift after 14 days of being dispatched, text us for free on 0753 305 1809 and one of our team will be happy to help. Because Disney+ is fully integrated into Virgin TV 360, you can search without even going into the app – making it the fastest, smartest way to experience the Disney+ series and movies you love. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. I have never received any email with or without any link or code. Minimum subs is 30 days & If you then decide to cancel it requires 30 days notice. Let the full message play. Although mobile broadband devices cannot make phone calls, they usually provide a stronger and better quality Internet connection than a smartphone. A window will pop up with more info on your chosen pack – once you’ve had a read, confirm by selecting Add. From checking the system, I can see a Netflix form was done a few days ago. 3. Virgin Pulse. Find Virgin Media contact numbers, as well as how to make a Virgin Media complaint and get compensation. x1 HDMI cable. Dial 789 free on your Virgin Mobile, 0345 6000 789 * – lines open from 8am to 9pm Monday to Friday; to 8pm Saturday; to 6pm Sunday. . All Companies Entertainment Health & Wellness Money People & Planet Technology Travel & Leisure Space. Choose broadband and phone or broadband only deals from the wide range of monthly broadband contracts. Oh, that might be the issue as O2 was still my old address. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. If you’re adding Netflix or Disney+ Premium, click Set up Netflix or Activate Disney+ Premium and follow. You'll see this icon when we think it'd be helpful for you to pause the video. Very Insightful Person. Here are our first impressions of the service. Hello, Got a new SIM, popped it in phone. 00 refund) to my account. Virgin Media outages reported in the last 24 hours. 95 setup cost depending on the package. Switched to Virgin a month ago and ported my number at the time. When that’s done, it’ll be online and broadcasting a wireless signal. If neither of these options appear or work for. You can sign up for Virgin TV 360 over on the Virgin website. So clearly, the Virgin Media Stream box can do a lot – but it’s not perfect on any front. Virgin Media Price Guides. In total i’ve had 13 hours of calls with customer service who have raised numerous tickets but they all seem pretty clueless as to why it can’t be activated. We’re so confident in this technology that we’ve launched. All you need to. The interface is cleaner, the profiles are a nice touch for different members of the household and the remote with voice search provides much better accessibility. I had the same problem 18 months ago and Virgin and they had to send me a Netflix activation email to get the Netflix package added but I’ve not received anything this time round. Blazing-fast speeds. Here you’ll find all the help you need for Virgin Media related problems and issues. There's also the added bonus of no setup fee. Broadband download speed = 1033mb / Unlimited Black Friday Upgrade. 18 November 2020. My current Virgin contract is up for renewal in September and I received an email from them regarding a renewal price. I ordered a speed upgrade last Thursday or Friday and still nothing as of today. com to keep you signed in. The Netflix Standard membership plan is included as part of selected eligible Virgin Media. Virgin has recently started running the occasional promotion where it will cut this fee. com for details. 2. I'm glad to hear that the issue has been resolved and that you now have access to Netflix! I shall keep this is mind when coming across future posts of this nature, sometimes there may be a typo which can cause an issue with the email activation, this knowledge may benefit others as well,. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Have sent screenshot of O2 approval and tried using the VM Connect App but it won't l. If it’s not a technical issue you need help with then we’re here to support you on. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Thanks for that. First call 1765 for your area colour. Please note that you won't be able to turn this off if you've got a Virgin TV 360 box or 360 Mini box,When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Last month it was a year since the two companies came together. Today it was finally concluded the fault lies with the IT tech team who are now tasked with activating my account. If you’re installing broadband, TV, and a phone line, the process should take around one hour and 15 minutes. Select Help & Settings. Select Netflix Premium to access 4K Ultra HD with compatible devices. Signed up to a new Virgin Media package two months ago which includes Netflix. Switch on WiFi Calling in your mobile’s settings. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Evidently I was on the wrong package, when I asked to go on the ultimate volt I was told I could move UP and lose all new customer discounts 😂😂😂. EE, Sky, and Virgin Media. Well I have been trying for nearly 3 weeks now. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed available. ac. 2. There's also the added bonus of no setup fee. When you’ve got Virgin TV, with a Virgin TV 360, Virgin TV V6 or TiVo box, or Stream from Virgin Media then you have access to Apps and Games. Further exclusions & legal stuff apply. 1 day ago · What's the deal: Sky is offering a special Black Friday price of £28 a month for 18 months for its 100Mb/s full fibre broadband. A. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along with charges & terms for each Stream subscription. Back a step. 9. I've phoned on three separate occasions, each time being told there has been a slight backlog but it will be with me. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. Have your Virgin account number and area reference number on hand. The message will appear within the envelope icon. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Hi. Next. The price you pay will always be equal to or often cheaper than the price you would pay by going direct to the. Your Move to O2. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. TV360 box is then conn. Stream Credit offers customers a 10% saving on their subscriptions when they add them via their Virgin Media bill, giving them even better value on the entertainment they love and can't live without. Options. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Red. 500Mb broadband at a new lower price. Select the Netflix banner. Select Request a PIN. Netflix activation. Virgin can supply a broadband-only package, but the best. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. Because Disney+ is fully integrated into Virgin TV 360, you can search without even going into the app – making it the fastest. Hi First thing I did was look through the spam folder. Plug the cables in. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. looking at network status I see Ranged upstream channel has status of failed and provisioning state sits I DS. My contract says the speeds start today, my online account still shows M250 but the change my package page is showing that I have Gig1 Fibre Broadband. Enter the code you receive on the next screen. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Pick from the hottest releases and watch them instantly at home or download to watch on the go. Part 1 when you activate The Signal. Virgin Music. I have tried following. So what’s fresh about Virgin Media’s new offering? All Virgin Media customers armed with a Virgin TV 360 box can watch Disney+ direct on your telly once you’ve got a subscription to the service. Security matters. LIONSGATE+ shows a wide range of movies and TV Box Sets, including a number of Original series, many of which premiere the same day as the US. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play box powered entirely by the company’s superior broadband. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. Assuming this is just not set up yet but I was advised it should be ready and should just have to set it up. Mobile broadband (Pocket WiFi) lets you connect WiFi-enabled devices to the Internet, like a mobile hotspot on your smartphone. This would also include a different remote which does have voice control. However, there is a £35 Stream activation fee, which is a one-time-only bill. We use cookies on virginmedia. All services included in your Virgin Media bundle and any extra Personal Picks will be grouped by product type and listed here. Vonage 2nd line. If it’s not a technical issue you need help with then we’re here to support you on. However, when activat. Tuning in. Sign in to My Virgin Media a. Hi. 50 per month. 95 to £24. Subject to paragraph 40 (exclusions), a Communications Provider must pay automatic compensation to a customer if it does not activate a customer’s fixed line or broadband service by 11. Downdetector only reports an incident when the number of problem reports is significantly higher. 2. The new fibre phone line is designed to work with the same phones as the old copper line. Excludes Essential broadband customers from 10 November 2022. For further information about how Virgin Media handles your personal data,3 min. Virgin Mobile UAE. Compare the best Virgin Media deals for November 2023. Virgin Media’s Stream box is available with no monthly costs or any long-term contracts, except for the one-time activation fee of £35. I see this question has been asked a number of times before - Isigned up with virgin media and took out an O2 contract in order to receive bolt benefits. iOS compatibility coming soon. average download speed. In message settings, it only recognises the original Virgin number given to me, plus my email address, for iMessage. Hi, can you send me a link to activate Netflix on my new bundle. Virgin Media Installing your TiVo broadband phone in Self Care Videos 11-04-2017; Resolved: Virgin Media lines engaged in Announcements 28-02-2017; Getting help with your Virgin Media services in Help 29-07-2016; Troubleshooting your Virgin Media router in Help 29-07-2016Options. Unlimited. Hello DanontheCoast, thank you for reaching out and a warm welcome to the community. This is on Netflix on VM/Sony Netflix app on TV and also my Phone and Laptop. You can also go to your Watch list at any point. Welcome to the Virgin Media Store. Simply follow the link and enter your postcode and the last name of the account holder. Virgin Media has launched a new TV platform that uses a voice-activated remote. A. Alternatively, you can sign up to Netflix on My Virgin Media. Then go to a reputable company that that I should have done instead of being talked into renewing. Try calling the equipment activation number they may be able to help. I was emailed an activation link which worked for a month, then I was emailed a second link which worked for a second month. You know, like the regulator expects of VM . 1. 12 month or 30-day rolling contracts. SAR 1092. Setting up Virgin TV. Virgin Media services are only available in eligible Virgin Media network areas. My Virgin Media app. 0 Kudos. It's possible that their systems are showing the. Automatic activation Our new boxes automatically activate when connected correctly to the Virgin Media wall socket, please follow these instructions to get set up. Virgin telco. After calls to vm customer services and replies on here enough is enough will be cancelling contract when I get back home next week. Turn on your TV and get connected. I have received my hub 4 today and have finally managed to set it up and called the virgin media activation line but it has been hours since then and still no internet connection. I mean, there is a workaround by me calling up Virgin Media and saying I didn't want to activate until later and getting a pro-rata refund. I've still not received an activation email but found the option to activate within My Virgin Media, after reading some older posts on here. Twitter ( or Instagram ( , they should be able to help you. 4+ devices at once £20. Tap Sign In With Virgin Media TV and enter your My Virgin Media username and password. You will have been advised of any setup costs when you signed up, and those costs have been added to. So you won’t need to hop around. 25 plus the £26. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and. 3. 1. They’re here to help Mon-Fri, 8am-10pm; Saturday, 8am-6pm; and Sunday 9am-5pm. Virgin Media accepts no responsibility for personal online activity. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. To get a Stream box, you’ll need to pay a one-off activation. Like many of you, I have been waiting for a Netflix activation code for many weeks after signing up for the Volt package, which is supposed - 5208562. The short answer to this is the Netflix activation system is broken, lodge a ticket with customer support, get a ticket number and then consider signing up separately if you really want it, as a fix doesn't appear to be incoming anytime soon. Following Virgin Media and O2’s merger in June 2021, we're starting to move all Virgin Mobile customers over to O2’s range of plans. First call 1765 for your area colour. this has failed to activate, constant red flashing light, CS have tried everything and now talking direct to techies who seemed stumped.